Refund policy
Last updated: July 28, 2026
FilterDelivery.ca accepts eligible returns of standard-size products requested within 30 days of purchase.
Return eligibility
To qualify for a return, the product must be new, unused, unopened, undamaged, and in its original packaging. Custom-size filters and special-order products are not returnable unless they arrive damaged, defective, incorrect, or do not conform to the order.
Starting a return
Before sending anything back, email info@filterdelivery.ca and include your order number and reason for the return. We will provide return instructions and the applicable return address. Items sent without return instructions may experience processing delays.
Return shipping
For voluntary returns, including ordering the wrong size or changing your mind, the customer is responsible for return shipping costs. We do not provide prepaid return labels for voluntary returns. We recommend using a trackable shipping service.
This customer-paid return shipping rule does not apply when an item is confirmed to be damaged, defective, incorrect, or non-conforming, or when applicable law requires FilterDelivery.ca to cover reasonable return costs.
Damaged, defective, or incorrect orders
Please contact us within 72 hours of delivery if an order arrives visibly damaged or incorrect. Include your order number and photographs of the product and packaging where possible. We will review the issue and provide the appropriate replacement, refund, or return instructions. This notice request does not limit rights provided by applicable consumer-protection law.
Refunds
We will notify you after the returned product has been received and inspected. If approved, the eligible product amount will be refunded to the original payment method within 5 business days after inspection. Your bank or payment provider may require additional time to post the refund.
Original shipping and freight charges are not refundable for voluntary returns. Nothing in this policy limits rights or remedies available under applicable consumer-protection law.
Exchanges
We do not process direct exchanges. To change a product, return the eligible item under this policy and place a new order.
Contact us
Email: info@filterdelivery.ca
Phone: 1-888-571-5571