Shipping policy

Last updated: July 28, 2026

FilterDelivery.ca currently ships within Canada. All estimates below are stated in business days and exclude weekends and statutory holidays.

Standard products

In-stock standard products are normally processed and shipped within 1–2 business days after an order is placed. Once dispatched, estimated transit time to addresses in Canada’s 10 provinces is 3–5 business days.

Orders are normally shipped using UPS, FedEx, Canpar, GLS, or Purolator. Carrier delays, severe weather, remote delivery locations, and other circumstances outside our control may affect delivery times.

Shipping rates

Standard parcel shipping is free to eligible addresses in Canada’s 10 provinces.

Orders shipped to Yukon, the Northwest Territories, or Nunavut are subject to additional shipping charges. Any additional charge will be displayed at checkout or communicated to and approved by the customer before payment is accepted.

Commercial orders that require freight delivery may also incur a freight charge. Any freight charge and delivery estimate will be disclosed to and approved by the customer before payment is accepted.

Custom-size and special-order products

Custom-size filters and special-order products normally require 2–4 weeks before shipment. The applicable estimate will be communicated before the order is confirmed. Transit time begins after the order is dispatched.

Damaged shipments

If a package or product arrives visibly damaged, please contact info@filterdelivery.ca within 72 hours of delivery and include your order number and photographs where possible. This notice request does not limit rights provided by applicable consumer-protection law.

Returns

Return eligibility and return shipping costs are explained in our Refund Policy.

Contact us

Email: info@filterdelivery.ca
Phone: 1-888-571-5571